Terms and Conditions for Man With Van Walthamstow Village
These Terms and Conditions set out the basis on which Man With Van Walthamstow Village provides removal, transport, loading, unloading, and related moving services to customers in the UK. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to be bound by these terms. Please read them carefully before arranging any service, as they explain the booking process, payment obligations, cancellation rules, liability limits, waste handling requirements, and the law that applies to the agreement.
For the purposes of these Terms and Conditions, references to “we”, “us”, and “our” mean the service provider trading under the name Man With Van Walthamstow Village. References to “you” and “your” mean the customer, client, or authorised representative making the booking. These terms apply whether the move is domestic or commercial, whether the service is hourly or quoted in advance, and whether the work involves a single item or a larger relocation.
Nothing in these terms affects your statutory rights as a consumer under UK law. If any part of these Terms and Conditions is found to be unlawful or unenforceable, the remaining clauses will continue to apply so far as permitted by law. Any variation to these terms must be agreed in writing by us. Verbal statements, informal messages, or assumptions do not amend the agreement unless confirmed in writing.
Booking Process
A booking with Man With Van Walthamstow Village is usually formed in several stages. First, you provide the essential details of the job, including the collection and delivery addresses, the nature of the items to be moved, access conditions, preferred dates, and any special requirements such as carrying items up stairs, dismantling furniture, or handling delicate goods. This information allows us to assess the size of vehicle, number of staff, estimated duration, and the suitability of the service for the job.
Any quotation provided is based on the information supplied at the time of enquiry. If the details change before the move, the price may also change. Examples of material changes include a larger volume of goods, additional stops, limited parking, severe access restrictions, or the discovery of heavy or awkward items not previously declared. We reserve the right to revise the quotation if the actual work differs from the original description.
A booking is only confirmed when we accept the job and, where required, receive any deposit or advance payment stated in the quotation. You are responsible for ensuring that the booking details are correct, complete, and truthful. If you book on behalf of another person, you warrant that you have authority to do so and that the other person is aware of and accepts these Terms and Conditions. It is your responsibility to ensure that someone is present at both collection and delivery unless we have agreed otherwise.
Service Standards and Customer Responsibilities
Our team will carry out the service with reasonable care and skill, using appropriate equipment and safe working methods. However, the success and timing of a move depend partly on customer cooperation. You must ensure that items are packed securely unless packing is included in the agreed service, that boxes are sealed and clearly labelled where helpful, and that the goods are ready for loading at the agreed time. We are not responsible for delays caused by items not being ready, by access problems caused by the customer, or by inaccurate instructions.
Where parking permits, loading bay access, building permissions, lift reservations, or other third-party arrangements are required, you are responsible for obtaining them unless we have expressly agreed to do so. If restrictions prevent the vehicle from parking close to the property, extra carrying time may be charged. You must also tell us in advance about items that may require special handling, such as pianos, glass furniture, antiques, IT equipment, hazardous materials, or high-value possessions. Failure to disclose such items may result in refusal to carry them or additional charges.
We may refuse to move items that are unsafe, prohibited, excessively heavy for the access conditions, or likely to cause damage to property, vehicle, or personnel. We may also decline to handle goods that are illegal, stolen, contaminated, infested, or improperly packaged. If a move cannot be completed because of information you withheld or because you do not provide reasonable access, the booking may still be charged in full or in part depending on the work already undertaken.
Payments and Charges
Unless stated otherwise, charges are calculated according to the agreed quotation, hourly rate, minimum booking period, fixed fee, or other pricing method specified before the service begins. All prices may be subject to additional costs where the actual work exceeds the original estimate due to waiting time, extra labour, additional mileage, congestion, parking charges, tolls, congestion or clean air zone charges, or unplanned additional stops. Any such costs will be explained where reasonably possible.
Payment terms will be confirmed at the time of booking. We may require a deposit, especially for larger jobs, peak-time bookings, or services involving reserved vehicles or staff. The remaining balance is usually due on completion of the job unless otherwise agreed. We may accept payment by bank transfer, card, or another approved method. Cash payments, if permitted, must be made in the correct amount and in the agreed currency. We are not obliged to release goods until payment has been received in full where payment is due on completion.
Late payments may result in administration charges, recovery costs, or interest to the extent permitted by the Late Payment of Commercial Debts legislation and applicable UK law. If a payment is reversed, disputed without valid reason, or rejected by your bank or payment provider, you remain liable for the full amount and any associated costs. You are responsible for ensuring that you have sufficient cleared funds available before the service starts or when payment falls due.
Cancellations, Rescheduling, and Waiting Time
Cancellations or amendments should be made as early as possible. If you cancel after accepting a quotation, cancellation charges may apply depending on how much notice is given and whether staff, vehicles, permits, or third-party services have already been arranged. For example, short-notice cancellation may result in loss of deposit, a percentage of the quoted price, or reimbursement of costs already incurred. We will act reasonably in assessing any charge, but you remain responsible for our unavoidable expenses.
If you wish to reschedule, we will try to offer an alternative date subject to availability. An agreed rescheduled booking may be treated as a new booking if the original service slot can no longer be retained. We are not responsible for losses caused by changes to your moving date arising from your own arrangements, delays in possession, failure of keys, or property completion issues. Where our team arrives and is unable to commence due to customer delay or lack of access, waiting time may be charged at the applicable rate.
We may cancel or suspend a booking if circumstances beyond our control make performance unsafe or impractical, including severe weather, road closures, vehicle breakdown, staff illness, suspected fraud, or the presence of dangerous or illegal items. In such cases we will, where reasonably possible, offer a revised appointment or refund any payment for work not carried out. Our liability for cancellation caused by events beyond our reasonable control is limited to the amount paid for the unperformed portion of the service.
Liability and Insurance
We take reasonable care of the goods entrusted to us, but moving services carry inherent risks. Unless otherwise agreed in writing, you are responsible for adequately packing fragile items, draining appliances, disconnecting services where appropriate, and ensuring that items can be safely moved. We are not liable for damage caused by inadequate packing, pre-existing defects, normal wear and tear, hidden structural weakness, or items that are not reasonably fit for transport.
Where damage or loss is caused by our negligence, our liability is limited to the direct loss suffered and, except where law prohibits limitation, may be capped at the lower of the repair cost, replacement value, or the amount recoverable under any applicable insurance maintained for the job. We do not accept liability for indirect or consequential losses such as loss of profit, missed deadlines, business interruption, emotional distress, or loss of opportunity. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
If you believe any item has been damaged, lost, or incorrectly delivered, you must notify us as soon as reasonably possible and provide supporting details, including photographs where appropriate. We may require reasonable access to inspect the item and any packaging, and you must preserve the damaged item and packaging until the issue is assessed. Claims made long after completion may be difficult to investigate and may be rejected where delay has caused prejudice. Any claim must be based on evidence and must be limited to the actual item affected.
Waste Regulations and Prohibited Items
Where the service includes removal of unwanted items, clearance, or disposal assistance, the handling of waste must comply with applicable UK environmental and waste regulations. We may transport waste only where it is lawful to do so and where the material is properly described, sorted, and presented for removal. You must tell us what is being disposed of, and you must not include prohibited materials unless we have expressly agreed and confirmed that lawful disposal is available.
Prohibited or restricted waste may include hazardous substances, asbestos, chemicals, paint, oils, fuel, pressurised cylinders, clinical waste, electrical waste that cannot lawfully be handled in the agreed way, and any material requiring a specialist licence or disposal route. If such items are discovered unexpectedly, we may refuse to remove them and may charge for time already spent attending the site. You warrant that any waste presented for removal is yours to dispose of or that you have authority to arrange its disposal.
We are not responsible for identifying or classifying waste that has been misdescribed by the customer. If regulated waste is found among other goods, you agree to cooperate with lawful segregation, collection, or reporting requirements. Where a waste transfer note, inventory, or other record is required by law, you agree to provide accurate information and to sign any lawful documentation necessary for compliance. Illegal dumping, fly-tipping, or misrepresentation of waste type is strictly prohibited.
Storage, Delays, and Access Issues
Although our service is primarily a moving and transport service, delays can arise from circumstances at either property, including long loading times, building restrictions, missing keys, traffic congestion, or problems caused by third parties. If delays occur for reasons outside our control, we may adjust the schedule, charge waiting time, or reassign the vehicle to another job after reasonable notice. If the move involves multi-drop deliveries or timed access, you must allow sufficient flexibility in your planning.
If you request that goods be left unattended, stored temporarily in a vehicle, or delivered to an alternative location, this must be agreed in advance and may involve additional risk and cost. We are not responsible for deterioration, theft, or loss caused by your instruction to leave items in a place that is not secure or not supervised, unless the loss is directly caused by our negligence. If access is impossible at the destination and no alternative instruction is provided, we may place the goods into storage, return them to the origin, or take other reasonable steps, all at your expense where lawful.
Any storage or extended retention of goods is subject to separate terms if applicable. If charges remain unpaid, we may exercise any lawful rights available to recover sums due, including retention of goods where permitted by law. We will always act in accordance with applicable legal and contractual obligations when dealing with goods left in our care.
General Legal Terms
No waiver by us of any breach of these terms shall be treated as a waiver of any later breach. If we do not insist immediately on strict performance of any obligation, that does not mean we have given up our right to do so later. You may not assign, transfer, or subcontract your rights under the agreement without our written consent, although we may use suitably qualified subcontractors or agents to carry out part or all of the service where appropriate.
If any clause is held invalid or unenforceable by a court or competent authority, that clause shall be severed to the minimum extent necessary and the rest of the agreement shall remain effective. Headings are included for convenience only and do not affect interpretation. References to legislation include amendments, re-enactments, and replacing legislation. These terms represent the entire agreement between the parties concerning the booked service.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales, except that if you are a consumer resident in another part of the UK, you may also benefit from mandatory protections of your local law where those protections cannot lawfully be excluded. Nothing in these terms is intended to reduce or remove rights that apply under consumer law, contract law, or other applicable legislation.
By booking or accepting the service, you acknowledge that you have read, understood, and agreed to these Terms and Conditions for Man With Van Walthamstow Village. If you require a written copy for your records, you may keep the version provided to you at the point of booking. These terms are designed to create clarity, reduce disputes, and ensure that the service is delivered fairly, safely, and in line with UK legal standards.