Man with Van Walthamstow Village Privacy Policy
This Privacy Policy explains how Man with Van Walthamstow Village collects, uses, stores, and shares personal data in connection with our moving and transport services. It applies to all Man with Van Walthamstow Village customers and prospective customers within our service area, including anyone who contacts us to request a quote, makes a booking, or otherwise interacts with our services.
We are committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent manner, in accordance with the UK General Data Protection Regulation and all applicable data protection laws.
Data Controller
For the purposes of data protection law, Man with Van Walthamstow Village acts as the data controller in relation to the personal data that we collect and process about you. This means we determine the purposes and means of processing your personal data when you use our services in the Walthamstow Village area and surrounding locations.
Personal Data We Collect
We collect and process different categories of personal data depending on how you engage with us. This may include:
Identity and contact details: such as your name, address, service addresses for collection and delivery, and any other contact details you choose to provide.
Service and booking details: including information about the items to be moved, property access details, preferred dates and times, and special instructions related to your booking.
Communication records: such as records or summaries of telephone conversations, messages, and any other communications you send to us when you request information, ask questions, or provide feedback.
Payment and transaction information: limited information required to process your payments and keep records of transactions, such as payment date, amount, and reference details. We do not store full payment card details.
Technical and usage data: if you visit our online platforms, we may collect information such as your IP address, device information, and basic usage data that helps us improve our services and understand how our website or online content is used.
How We Collect Your Data
We may collect personal data directly from you when you contact us to request a quote, make a booking, or communicate with us by phone, online form, or other communication methods. We may also collect data when you use our website or other online platforms and when we carry out the services you have requested at your property or collection address.
We may receive limited personal data about you from third parties where it is necessary for providing the services, for example, if someone else books a move on your behalf and provides your contact or address details.
Lawful Basis for Processing
We only process your personal data where we have a lawful basis to do so. Depending on the context, the lawful basis may include:
Contract: processing that is necessary for us to enter into and perform a contract with you, including providing quotes, confirming bookings, carrying out the move, processing payments, and communicating with you about the service.
Legal obligation: processing that is necessary for compliance with legal and regulatory obligations, such as record-keeping, tax requirements, and responding to lawful requests from authorities.
Legitimate interests: processing that is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This may include using your data to manage and improve our services, handle queries and complaints, reduce fraud or misuse, and maintain accurate business records.
Consent: in certain circumstances, we may rely on your consent to process your personal data, such as where you choose to receive optional communications about updates or future services. Where we rely on consent, you have the right to withdraw it at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide our services: including handling enquiries, preparing and issuing quotes, confirming bookings, arranging logistics, and completing moves and related transport within the Walthamstow Village area and beyond.
To communicate with you: such as responding to your questions, sending booking confirmations, service updates, and important information about your move.
To manage our business: including internal administration, service planning, quality control, staff training, and ensuring that we can operate safely and efficiently.
To process payments and maintain financial records: including issuing invoices, processing payments, and keeping legal and accounting records.
To comply with legal and regulatory obligations: such as fulfilling tax, accounting, and reporting requirements, and responding to legitimate requests from regulatory bodies or law enforcement.
To protect our rights: including managing and resolving disputes, enforcing our terms and conditions, and preventing or investigating fraud or other unlawful activity.
Data Sharing and Processors
We limit access to your personal data to those who need it to perform their duties and provide our services. In some cases, we may share your data with third parties that act as data processors on our behalf, such as:
Payment and billing service providers: to securely process payments and manage financial transactions.
IT and hosting providers: that support our systems, communications, and data storage, to ensure that our services are reliable and secure.
Professional advisers: such as accountants or legal advisers, where necessary to obtain professional advice or comply with regulatory obligations.
These third parties are required to handle your personal data in accordance with data protection law and our instructions, and they are not permitted to use your data for their own independent purposes.
We may also share personal data where required by law, in connection with legal proceedings, or to protect our rights, property, or safety, or the rights, property, or safety of others.
International Data Transfers
Where we use service providers located outside the United Kingdom or the European Economic Area, we will ensure that adequate safeguards are in place to protect your personal data in accordance with applicable data protection laws. This may include relying on adequacy regulations, standard contractual clauses, or other lawful transfer mechanisms.
Data Retention
We keep your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.
When determining the appropriate retention period, we consider the nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process your data, and applicable legal obligations.
In general, we retain core booking and transaction records for a period that allows us to meet legal and tax obligations and to handle any queries or disputes arising from the services provided. After the relevant retention period has passed, we will delete or anonymise your personal data in a secure manner.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, these include:
Right of access: you have the right to request confirmation of whether we process your personal data and to receive a copy of that data.
Right to rectification: you have the right to request that inaccurate or incomplete personal data about you is corrected or updated.
Right to erasure: you may request that we delete your personal data where there is no good reason for us to continue processing it, for example where it is no longer necessary for the purposes for which it was collected.
Right to restriction: you may request that we restrict the processing of your personal data in certain circumstances, such as while we are considering a request to rectify or erase your data.
Right to object: you have the right to object to processing based on our legitimate interests where you consider that your particular situation overrides our interests.
Right to data portability: where we process your personal data based on your consent or on a contract and the processing is carried out by automated means, you may have the right to receive that data in a structured, commonly used, and machine-readable format and to request that it is transmitted to another controller.
Where we rely on your consent to process personal data, you may withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing carried out before the withdrawal.
Security of Your Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures are designed to provide a level of security appropriate to the nature of the data and the risks associated with processing it. However, no system can be guaranteed to be completely secure, and you should take care when sharing information with us.
Privacy Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection best practices. Any changes will apply from the date we publish the updated version. We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle personal data for Man with Van Walthamstow Village customers in our service area.
