Man with Van Walthamstow Village Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Walthamstow Village provides man and van, removals, collection, delivery and related services. By placing a booking, you agree that you have read, understood and accepted these Terms and Conditions. They apply to all services supplied within the United Kingdom unless otherwise agreed in writing.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below.
Customer means the person or business who requests or receives the services.
We, us, our means Man with Van Walthamstow Village.
Services means any man and van, removal, transport, loading, unloading, packing assistance, collection, delivery or related work we agree to provide.
Furniture and goods means all items, belongings, furniture, boxes, equipment and other property that we are asked to move or handle.
Waste means any items being disposed of, including household, commercial, garden, construction or other waste materials.
2. Service area
We primarily serve customers in and around Walthamstow Village and the wider East London area, but we may provide services anywhere within the United Kingdom by prior agreement. Any reference to local areas is for service description and optimisation purposes only and does not alter the legal effect of these Terms and Conditions.
3. Booking process
3.1 You may request a quote by providing accurate details of the address or addresses, access conditions, parking arrangements, the nature and quantity of items, any special handling requirements and the desired date and time of the move or delivery.
3.2 All quotes are based on the information you supply. If that information is incomplete, inaccurate or changes on the day, additional charges may apply. We reserve the right to revise or withdraw a quote if the actual work differs materially from what was described.
3.3 A booking is confirmed only when we have accepted your request for services and provided confirmation of the date, time, charges and key details. We may decline any booking at our discretion.
3.4 We may request a deposit or prepayment to secure your booking. If a deposit is required, your booking is not secured until we have received cleared funds.
3.5 You are responsible for ensuring that there is adequate access to and from all properties, including any necessary permissions or permits to park or load. Any delays or additional costs arising from inadequate access, parking restrictions or enforcement action may be charged to you.
4. Services provided
4.1 We will provide the man and van or removal services described in the booking confirmation with reasonable care and skill and in accordance with these Terms and Conditions.
4.2 Unless expressly agreed in writing, we do not provide professional packing or unpacking services, disconnection or reconnection of appliances, dismantling or reassembly of furniture, or removal of doors, windows or fixtures. If we do assist with any of these tasks at your request, it will be on a goodwill basis and at your risk.
4.3 Time estimates for collection, delivery or completion are given in good faith but are not guaranteed. Traffic, weather, access issues and other factors beyond our control may cause delays. We are not liable for any indirect loss, such as loss of earnings, caused by delays.
4.4 We reserve the right to refuse to move any item that we reasonably believe is unsafe, illegal, excessively heavy, insufficiently packed, or likely to cause damage to our vehicle, equipment or other goods.
5. Customer obligations
5.1 You must ensure that all furniture and goods are properly and securely packed, labelled and ready to be moved at the agreed start time, unless we have specifically agreed to provide packing services.
5.2 It is your responsibility to remove and secure any personal documents, cash, jewellery, valuables, keys, important data or similar items before the move. We do not accept responsibility for loss of or damage to these items.
5.3 You must be present, or ensure that a responsible person is present, at collection and delivery locations to direct the work, sign any documents and confirm that the service has been completed.
5.4 You must ensure that all items to be moved are clearly identified and that no items are left behind unintentionally. We are not liable for items that were not brought to our attention or not made available to be moved.
6. Payments and charges
6.1 Charges may be based on an hourly rate, a fixed price, or a combination of both, as agreed at the time of booking. Additional charges may apply for long distances, waiting time, additional labour, difficult access, congestion charges, tolls, parking fees and waste disposal.
6.2 Unless otherwise agreed in writing, payment is due on completion of the service on the same day. We reserve the right to require full or part payment in advance for certain bookings, including long-distance or multi-vehicle moves.
6.3 Accepted payment methods will be confirmed at the time of booking. You agree to ensure that you are able to pay the full amount owed at the agreed time.
6.4 If payment is not made when due, we may charge reasonable interest and administration fees for late payment and may withhold or suspend services until payment is received.
6.5 Where we have agreed a fixed price based on information you have provided, we may add additional charges if there are extra items, additional journeys, unexpected stairs or access issues, delays outside our control or other material variations to the agreed work.
7. Cancellations and amendments
7.1 If you need to cancel or amend your booking, you must notify us as soon as possible.
7.2 Cancellations or rescheduling with more than 48 hours notice before the agreed start time will normally be permitted without a cancellation fee, except for any non-refundable costs we have already incurred on your behalf.
7.3 If you cancel within 24 to 48 hours of the agreed start time, we may charge a reasonable cancellation fee to cover our lost booking time and costs.
7.4 If you cancel with less than 24 hours notice, or if we attend the property and are unable to carry out the work due to your act or omission, we may charge up to the full quoted price.
7.5 Any request to amend the date, time, address or scope of work is subject to availability. We are not obliged to accept any change, and additional charges may apply if we do.
8. Parking, access and waiting time
8.1 You are responsible for arranging suitable parking and access for our vehicle or vehicles at both collection and delivery locations, including any necessary permits, visitor passes or permissions from property managers or local authorities.
8.2 Any parking fines, penalties or enforcement costs incurred as a direct result of your failure to arrange suitable parking or provide accurate information may be charged to you.
8.3 Waiting time caused by your delay, issues with keys, inadequate access, dismantling that has not been completed or other circumstances under your control may be charged at our standard hourly rates.
9. Excluded items and hazardous goods
9.1 We will not knowingly carry any illegal goods, firearms, explosives, flammable or hazardous substances, compressed gases, perishable goods, live animals or plants, or any items that require specialist licences or equipment.
9.2 If you present such items for transport without our knowledge, you will be solely responsible for any fines, losses, damages or claims arising and you agree to indemnify us for all resulting costs.
10. Liability for loss or damage
10.1 We will exercise reasonable care and skill in handling your furniture and goods. However, you acknowledge that normal risks are associated with moving, loading and unloading, particularly where items are not professionally packed.
10.2 We are not liable for loss or damage arising from your failure to pack items properly, pre-existing defects, inadequate protection, wear and tear, or inherent weakness of materials.
10.3 We do not accept liability for damage to items of particularly high value, such as antiques, works of art, delicate glassware or technology, unless you have specifically notified us in advance and we have agreed special arrangements in writing.
10.4 Any claim for loss or damage must be reported to us in writing as soon as reasonably practicable and in any event within 7 days of completion of the service. You must provide evidence of the damage and reasonable proof of value. We may inspect the items before any compensation is agreed.
10.5 Our total liability for loss of or damage to your goods, whether arising in contract, negligence or otherwise, is limited to a reasonable cost of repair or replacement, subject to a monetary cap that will not exceed the total amount you paid for the relevant service, unless otherwise required by law.
10.6 We are not liable for any indirect or consequential loss, including but not limited to loss of profit, loss of income, loss of opportunity, or additional costs caused by delay, unless such loss was reasonably foreseeable and directly caused by our negligence.
11. Damage to property
11.1 We will take reasonable care to avoid damage to walls, floors, doors and fixtures while moving items. However, moving large or heavy furniture in confined spaces may involve an increased risk of minor marks or scuffs.
11.2 You must inform us of any particularly delicate surfaces, fixtures or fittings before work starts. We are not liable for damage where you have asked us to proceed despite our advice that it may be risky.
11.3 Any claim for damage to property must be reported to us in writing within 7 days of the service date, with supporting evidence.
12. Waste and disposal regulations
12.1 Any service involving disposal of waste will be carried out in accordance with applicable UK waste and environmental regulations. We will only transport waste to authorised facilities or in a lawful manner.
12.2 You are responsible for accurately describing any waste you ask us to remove, including its type, quantity and any known risks. We may refuse to take waste that we believe is hazardous, improperly described or not suitable for the service offered.
12.3 Additional charges may apply for disposal of bulky items, electrical items, construction waste, garden waste or other materials that incur higher disposal costs or require special handling.
12.4 You must not present waste for removal that contains prohibited substances, sharp objects that are not safely contained, or materials that breach environmental or health and safety legislation.
13. Insurance
13.1 We will maintain appropriate insurance cover as required for the operation of a man and van or removal service in the UK.
13.2 You are strongly advised to obtain your own contents or removals insurance to cover any additional risks or higher-value items that may not be fully covered under our standard liability limits.
14. Events beyond our control
14.1 We are not responsible for any failure to perform, or delay in performing, any of our obligations where this is caused by events beyond our reasonable control. These may include adverse weather, road closures, traffic incidents, accidents, breakdowns, public transport disruption, strikes, civil unrest, or other unforeseen circumstances.
14.2 If such events occur, we will make reasonable efforts to contact you, rearrange the service where possible, or propose an alternative solution. Our liability will be limited to a refund of any amount paid for services that we are unable to complete, less any costs already incurred.
15. Complaints
15.1 If you are dissatisfied with any aspect of our services, you should raise the matter with the driver or team leader on the day where possible so that we have an opportunity to address it immediately.
15.2 If the issue is not resolved, you should submit a written complaint as soon as reasonably practicable, providing details of the booking, what went wrong, and any relevant evidence. We will review your complaint and aim to respond within a reasonable timeframe.
16. Privacy and personal data
16.1 We will collect and use your personal information only for the purposes of providing our services, managing bookings, handling payments, and dealing with enquiries and complaints.
16.2 We will take reasonable steps to keep your personal data secure and will not sell your details to third parties. We may share information with service partners or authorities where necessary to provide the service or comply with legal obligations.
17. Variation of terms
17.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.
17.2 Any changes that materially affect your rights will be brought to your attention before you make a new booking.
18. Severability
18.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
19. Governing law and jurisdiction
19.1 These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales.
19.2 Any dispute arising out of or in connection with our services or these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.
By placing a booking with Man with Van Walthamstow Village, you confirm that you understand and agree to be bound by these Terms and Conditions.
